🏥 Aged Care Organization Structure

Business Functions Aligned to Operations & Clinical Areas

Strategic Leadership
👑 CEO & Executive Leadership
Board Governance | Strategic Direction
Operational & Clinical Areas
🏥
RAC Operations
Residential Aged Care - Multiple Facilities
7 Facilities across metropolitan region
~400 Beds total capacity
24/7 Care Clinical & Support
Functions Operating Here:
🩺 Clinical 👥 Rostering 🏢 Facilities 💰 Finance 🛡️ Risk/Quality
🏛️
Head Office
Corporate & Support Functions
Location: Central metropolitan office
Teams: Executive, Strategy, Shared Services
Role: Governance & Support to all operations
Functions Based Here:
👥 HR/People 💰 Finance 💻 IT ⚙️ Procurement 🎯 Strategy 🛡️ Risk/Compliance
🏘️
Independent Living
ILU Self-Care Housing
2 Sites within facility precincts
~80 Units total
Support Services available on-demand
Functions Operating Here:
🏢 Operations 💰 Finance 🛡️ Quality 👥 HR (part-time)
🏠
Homecare Services
Community-Based In-Home Care
Mobile Teams serving wider region
~200 Clients in the community
Flexible Scheduling & case management
Functions Operating Here:
🩺 Clinical 👥 Rostering 💰 Billing 🛡️ Quality
📊 Business Functions (13 Total Areas)

Click to view process details for each function

👑
Executive & Strategy
Board governance, strategic planning, KPI management
👥
People & HR
Recruitment, onboarding, performance, payroll, safety
💰
Finance
Budgeting, accounting, reporting, cash management
⚙️
Procurement
Vendor management, purchasing, contract management
🩺
Clinical Care
Care planning, delivery, quality monitoring, safety
📅
Rostering
Schedule planning, shift management, absence tracking
🏢
Facilities & Support
Maintenance, utilities, housekeeping, assets
💻
IT & Systems
Infrastructure, security, applications, support
🛡️
Risk & Compliance
Risk management, regulatory, audit, quality
🏥
RAC Operations
Admissions, room management, facility ops
🏘️
ILU Operations
Leases, occupancy, maintenance, resident services
🏠
Homecare Ops
Client intake, service planning, scheduling
📊
Data & Analytics
Performance metrics, reporting, business intelligence
📈 Organization Overview
Total Processes: 331 across 13 functional areas
Service Lines: 3 operational models (RAC, ILU, Homecare)
Capacity: ~680 residents/clients across all services
Facilities: 7 RAC + 2 ILU + Community Homecare
Organizational Roles: 73 distinct role positions
Staff Estimate: ~350 FTE across all operations
🔄 How Support Functions Service Operations

Example: How Head Office functions support RAC operations

Finance HQ
→
RAC Facility Budgets
→
Care Quality
HR HQ
→
RAC Staffing
→
Client Safety
IT HQ
→
RAC Systems
→
Clinical Data

Explore related views:

📚 Library Index 🏥 Process Functions ⚙️ Process Framework 👥 Roles